Mid Cap Non-Executive Directors briefing: Outsourcing – reaping the benefits and avoiding the pitfalls
Date: 07 October 2008
Location: Royal Automobile Club, 89 Pall Mall, London, SW1
Overview: Outsourcing has become an important part of commercial life with organisations looking to reap the benefits of passing over certain tasks to specialist organisations or of off-shoring. Outsourcing can help organisations to deliver on their strategy and business model, reduce costs and eliminate pain, but it is not without its pitfalls.
The recent PwC Global CEO survey found that improved customer service, attracting and retaining key talent and ability to change are seen as the primary sources of competitive advantage in achieving growth. These are also key elements of success for off-shoring and outsourcing organisations. Given the increase in outsourcing, many Boards are grappling with the importance of relationship management and adapting the risk management mechanisms to recognise the use of third party service provision. Non-Executive Directors are keen to understand how far they need to go in getting to grips with the controls and governance in place around the provision of services by an outsourcer. Whilst many organisations still have much benefit to derive from outsourcing, there are also many maturing organisations who are entering into a second wave of outsourcing as they reach renewal points on their existing arrangements, especially in IT.
This briefing will provide a timely update for Non-Executive Directors on this area and will cover:
Timings:
Location: Royal Automobile Club, 89 Pall Mall, London, SW1
Overview: Outsourcing has become an important part of commercial life with organisations looking to reap the benefits of passing over certain tasks to specialist organisations or of off-shoring. Outsourcing can help organisations to deliver on their strategy and business model, reduce costs and eliminate pain, but it is not without its pitfalls.
The recent PwC Global CEO survey found that improved customer service, attracting and retaining key talent and ability to change are seen as the primary sources of competitive advantage in achieving growth. These are also key elements of success for off-shoring and outsourcing organisations. Given the increase in outsourcing, many Boards are grappling with the importance of relationship management and adapting the risk management mechanisms to recognise the use of third party service provision. Non-Executive Directors are keen to understand how far they need to go in getting to grips with the controls and governance in place around the provision of services by an outsourcer. Whilst many organisations still have much benefit to derive from outsourcing, there are also many maturing organisations who are entering into a second wave of outsourcing as they reach renewal points on their existing arrangements, especially in IT.
This briefing will provide a timely update for Non-Executive Directors on this area and will cover:
- When outsourcing might be appropriate
- How to gain competitive advantage through outsourcing
- Challenges that will need to be addressed
- How to ensure an appropriate governance structure.
Timings:
7.45am
- Registration (breakfast included)
8.00am
- Start (lunch included)
9.30am
- Finish
Please note: this event is by invitation only