Roy's previous roles include US Tax Leader, US Tax Strategy Leader, NY Metro Tax Leader, NY Metro Tax Leader for the Banking & Capital Markets and Insurance sectors and Chief Diversity Officer. Roy has more than 25 years of experience providing a full range of services to multinational clients. He currently serves on the board of trustees for Madison Square Boys & Girls Club, The Pinkerton Foundation, Carnegie Hall and Riverdale Country School.
Discover how Agentic AI can transform your business by meeting today’s faster, AI-driven customer expectations. We help break down silos to redesign sales, service, and marketing through Salesforce’s Agentic Enterprise, driving smarter collaboration, faster decisions, and real growth. Our experts combine technology, data, and AI to turn your ideas into measurable results.
Join our PwC experiences throughout the day
- Sign up to attend our demos designed to inspire and empower (running between 1:30-4.30pm) in the Docksider Restaurant, Aloft Hotel. See ‘Demos’ section below for more details.
- Don’t miss our Spotlight Session 'Redesigning Commercial Operations for the Agentic Era' in the main exhibition space.
- Register to attend our exclusive networking drinks at the Aloft Hotel (5-8pm)
Please note that if you plan to attend Agentforce World Tour and are not already registered, you will have to register directly with Salesforce.
PwC Spotlight Session: Redesigning Commercial Operations for the Agentic Era
The front office is reaching an inflection point. AI will change how customer work gets done, butthe winners will not be the organisations that simply add AI to today’s operating model. They will be the ones that redesign how decisions are made, how work is orchestrated, and how humans and digital agents operate together with confidence and control.
In this session, we will explore the Orchestrated AI Operating Model, or OAOM, and how it can turn Agentforce from a set of AI capabilities into a governed decision-making engine for the front office.
Speaker – Quinton Pienaar, Mark Dijkstra
1. Agentic powered Corporate Onboarding
Replace slow, costly onboarding that can take 100+ days with a more modern, streamlined approach. In this demo, you’ll see how we simplify and automate onboarding to cut delays, reduce manual work, and make collaboration across teams much easier, even when dealing with complex global regulations.
With built-in AI and Agentforce capabilities, the accelerator helps improve the client experience and speeds up decision-making.
2. Agentic powered Specialty Broker
Revolutionise traditional, manual insurance placements by simplifying the whole broker journey, from onboarding through to quote and bind. See how our new agentic-enabled solution brings multiple AI agents together to spot risks, suggest the right cover, capture and summarise conversations, and deliver real-time client insights.
Discover how smart automation helps drive growth with better cross-sell opportunities and market-led insurer recommendations, while boosting efficiency, accuracy and client engagement at every step.
3. Citizen Welfare
Transform social welfare by adopting the 4P framework — Preventative, Personalized, Partnerships, and Point of Support — that addresses today’s demographic and fiscal challenges. Experience how the Citizen Welfare Agency of the Future delivers seamless, tailored support at critical life moments through integrated, partnership-driven services. Discover how PwC empowers governments to anticipate needs, foster collaboration, rebuild public trust, and create smarter, more sustainable, and human- centred welfare systems for tomorrow.
4. Digital Contact Center
Re-invent how your organisation delivers customer service by transforming traditional contact centre operations into an intelligent,AI-driven experience.
Experience how we bring multiple AI agents together to autonomously handle customer interactions,intelligently route complex queries,and deliver real-time insights that empower your human agents to focus on what matters most.
Discover how smart automation helps reduce handling times,improve first contact resolution, and elevate customer satisfaction while boosting operational efficiency,workforce productivity, and service quality at every step of the customer journey.
For further information or to request a meeting please contact uk_alliances_all_activity@pwc.com citing 'Agentforce World Tour' as the subject.
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